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    Subject: Did you find what you were looking for?

    Hi {{user.first_name | capitalize | default: “there”}},

    I noticed you [action they took to indicate that they need help, e.g. searched your Knowledge Base].

    I just wanted to reach out and check: did you find what you were looking for?

    If so, great! If you could still use some help, feel free to reply to this email. The [Product] team is here to lend a hand.

    Talk soon,

    [Signature]

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