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We Build Tools to Empower Founders

Userlist was started in 2017 as an alternative to bulky enterprise messaging tools. We believe that running SaaS products should be more enjoyable. As a team, we choose to build a profitable, sustainable company, rather than pursue rocketship growth.

Jane Portman
Jane Portman
Co-founder / Product

Founder of UI Breakfast and a UI/UX consultant, Jane helps SaaS companies design focused, profitable web applications. Jane also writes books, speaks at conferences, and runs UI Breakfast Podcast.

Benedikt Deicke
Benedikt Deicke
Co-founder / Engineering

Benedikt is a software engineer and strategy consultant who helps founders plan, build, grow, and maintain their web applications. He's a co-host on the Slow & Steady podcast and co-founder of FemtoConf.

Claire Suellentrop
Claire Suellentrop
Co-founder / Marketing Advisor

Co-founder of Elevate and Forget the Funnel, Claire spends her days helping SaaS companies grow — through marketing consulting, mentorship, and customer research. Previously Director of Marketing and employee #2 at Calendly.

Dan Yosua
Dan Yosua
Podcast Production

Dan is a creative entrepreneur and freelancer who focuses on remote product photography, and helps others scale their visual and audio content creation. He is documenting his transition from data analyst to creator publicly on YouTube.

Our company values

Creating value

Helping customers is the primary reason why we are in the software business. We're here to craft a reliable tool, and help customers make the most out of it — through educational materials and personal support. The goal of our marketing activities is to honestly deliver as much value as possible. We're always happy to recommend other tools if it makes more sense.

Quality

We understand quality as both reliability and aesthetics. Keeping our product reliable and polished is more important to us than rapidly shipping new features. Our customers trust us to handle their end user communication, and we aren't going to disappoint them with quick-and-dirty solutions. When in doubt, we choose to deliver a smaller feature set, but take time and sweat the details.

Pragmatism

We strive to build a no-fluff product that delivers value in the most straightforward, practical manner. We set down-to-earth goals and don't chase trends. Instead of reinventing the wheel, we absorb best practices and come up with reliable solutions for real people. We don't set out to change human behavior. We take the risk to apply our expertise and figure out simple solutions instead of offering endless customization.

Honesty and ethics

We talk to each other honestly as a team, and we talk honestly to our customers. We only practice honest marketing. We don't tolerate scam, clickbait, or dark usability patterns. We expect the same from our customers as they talk to their users, and advocate for fair use of Userlist as an automation tool. We explicitly forbid bad practices, and put extra effort into promoting ethicality.

People first

We believe everyone deserves the chance to pursue a business that suits their lifestyle. We believe in relationships over money. Customer happiness and end user satisfaction is more important than revenue; team happiness is more important than new features and KPIs. End user happiness is crucial because our customer's dignity and reputation depend on it.

Press & Interviews

Indie Hackers
Indie Hackers
The Slow, Deliberate Process of Making a SaaS Business Work with Jane Portman of Userlist
January 30, 2020
Startups for the Rest of Us
Startups for the Rest of Us
Fighting to Gain Traction in a Crowded Space with Jane Portman of Userlist
November 19, 2019
Full Stack Radio
Full Stack Radio
Benedikt Deicke — Building Userlist
August 14, 2019
Big Break Software
Big Break Software
How Tiny Seed Became the Perfect Funding Partner for Jane Portman and Other Startup Lessons
December 24, 2020
Metamuse
Metamuse
Onboarding with Jane Portman
October 1, 2020
Product-Led Podcast
Product-Led Podcast
Why $9/Mo is Better than Freemium
June 23, 2020
Code Story
Code Story
Jane Portman, Userlist
September 8, 2020
Productize
Productize
Going Full-Time on a SaaS While Growing a Podcast with Jane Portman
October 15, 2020
Awkward Silences
Awkward Silences
Combining Sales Demos and Customer Research with Jane Portman
May 20, 2020
Data Beats Opinion
Data Beats Opinion
Planning the Perfect SaaS Launch: Userlist
November 14, 2019
Everyone Hates Marketers
Everyone Hates Marketers
10 Steps to Reposition Your Product When Your Customers Don't Get It
October 8, 2019
Rails with Jason
Rails with Jason
Benedikt Deicke, Co-Founder of Userlist
October 1, 2019
Getting to Ramen
Getting to Ramen
Benedikt Deicke of Userlist on Competing with Intercom in an Established Market
September 20, 2019
UI Breakfast Podcast
UI Breakfast Podcast
Q&A with the Userlist Team
September 10, 2019
Art of Product
Art of Product
To Build, or Not to Build — Jane Portman of Userlist
August 1, 2019
Out of Beta
Out of Beta
Talking Userlist with Benedikt Deicke
July 3, 2019
Rogue Startups
Rogue Startups
Better SaaS Onboarding With Jane Portman And Benedikt Deicke
June 12, 2019
Release Notes
Release Notes
#332: Benedikt Deicke
September 23, 2019
Release Notes
Release Notes
#319: Jane Portman
June 24, 2019
Bright & Early
Bright & Early
Claire Suellentrop: The Importance of Knowing Your Customer
May 2, 2019
Bright & Early
Bright & Early
Jane Portman: UI Design for Early-stage Startups
May 2, 2019

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