Laser Focused on Your SaaS Needs
Unlike other customer messaging tools, Userlist was built specifically for nurturing SaaS users after they pay or start their trial. Watch the video below for a brief tour, or scroll down for details.
Manage user profiles in a simple admin dashboard
Filter users based on their properties and events
Dive into individual user profiles one by one
See all user properties and their activity timeline
Understand where each user is in their journey
Figure out what's going on and what communications they receive from you
Create smart behavior-based campaigns. Contact your users at the best possible moment in their journey
Decide whether to deliver your message via email or in-app messages
Make your campaigns as simple or sophisticated as you need
Quickly compose and edit messages using a simple WYSIWYG editor as well as Markdown
Skip on individual messages if users don't match a specific condition
Segment your users dynamically based on their behavior
Understand the structure of your user base
Trigger automated campaigns when users join or leave a segment
"Userlist has quickly become one of my must-have SaaS tools. It's so well designed and focused on customer messaging, unlike other bloated products I've used before."
Send automated communication —
with a personal touch
Lifecycle automation
Make your users awesome while you sleep
Stay sane by automating most of your customer success work. Send onboarding campaigns, offer help if people get stuck, upsell to higher plans — all running while you sleep.
Message conditions
Only send what matters
Behavior-based automation is about sending the right message at the right time — so your customers are exponentially more likely to read them. Skip on irrelevant messages. Build trust by sending precisely targeted email with a human feel.
Built-in templates
Create new campaigns in seconds
It’s our mission at Userlist to make you awesome. You get full-text campaign templates baked into the app, so you never have to start from scratch.
Broadcasts
Send newsletters and product updates using Broadcasts
Broadcasts are great for sending one-off emails like product updates, newsletters, or other announcements. You can send a broadcast to your entire user list or to a specific segment.
Custom snippets
Use Snippets across all your campaigns
No need to revisit all your messages just because you decided to change your signature line. Now you can insert Snippets — custom bits of text to be reused across all your campaigns and broadcasts.
"Really simple and easy to work with. Especially love choosing a template when creating a campaign — that did feel very magical."
Instant integration via Segment
Using Segment for your product? Start sending your data from Segment in a few clicks — zero development time required. This integration also allows you to see behavior data from multiple other services inside Userlist. See how to get started
Get started today
Get Userlist for your own SaaS product. Free 14-day trial included.
Get your free email planning worksheets
Follow best practices to plan your integration and messages. Join our mailing list below, and we'll send you a free copy of email planning worksheets (12 pages, printable PDF).