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NPS Survey

In this campaign, ask your users to rate their satisfaction with your product using the Net Promoter Score.

Subject: Little help?

Hey {{user.first_name | capitalize | default: "there"}},

We’re so grateful to have you on board as a customer — and we’re working constantly to make [Product] as valuable as possible to you.

One big piece of that process? Hearing from you! Your feedback means the world to us, because it helps us figure out what we should focus on.

If you don’t mind, could you take a second (truly, 1 second) to let us know we’re doing? We really want to know what you think.

How likely are you to recommend [Product] to a colleague or friend?

1 = not at all likely

10 = extremely likely

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Looking forward to your input. Thanks so much!

[Signature]

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