Your Tool for Sending Targeted In-App Messages
Engage your SaaS customers immediately, while they're using your product. Better than chat — just a way to provide helpful information exactly when your users need it.
Send onboarding tips
Promote upgrades
Broadcast new content
Announce new features
Get started in three quick steps
Include a small JavaScript snippet in your web application's layout for users who have signed in.
View documentation
Select "in-app message" as a delivery channel for any message inside your automation campaigns. You can also use it for broadcasts.
Your message will be delivered to users when they log into your web application.
"Userlist has quickly become one of my must-have tools. It's so well designed and focused on SaaS, unlike other bloated products I've used before."
Frequently Asked Questions
No, in-app messages in Userlist are designed as a one-way channel for providing helpful information. This doesn't distract the user (like a live chat could), and reduces your support volume.
If the user currently has your web application opened in their browser, they will receive the message immediately. Otherwise, they will see it the next time they log in.
They are stacked up, with the most recent message appearing on top. The user can close the messages by clicking the close button, one by one. This way, if you have a great number of messages stacked, the oldest ones will be exposed eventually, even if they don't fit on the screen.
In-app messages in Userlist have a responsive mobile view. They appear in the bottom part of the browser screen.
You can use multiple widgets at once, but we don't recommend locating other third-party widgets (e.g. HelpScout or Intercom) in the same corner of the screen. You can customize the in-app message location in settings.
Learn more in the help documentation, or get in touch anytime at support@userlist.com. We're always out there to help!
Book your discovery demo
Let's see how Userlist fits into the bigger picture of your SaaS business. You'll learn about our automation features, integrations, proven lifecycle frameworks, and how we can help you hit your SaaS growth targets.