Your Tool for Sending Targeted In-App Messages
Engage your SaaS customers immediately, while they're using your product. Better than chat — just a way to provide helpful information exactly when your users need it.
It’s time to stop distracting your users with realtime chat. In-app messages in Userlist don’t have a “reply” option — you just give your users the right information at the moment they need it. This helps them navigate your product easily, and reduces your support workload.
You can now share actionable tips, link to help articles, promote upgrades and coupon codes, announce new features, or broadcast company news. In-app messages work alongside email inside Userlist’s behavior-based campaigns: you can select the right channel, and get very precise with your targeting.
Most importantly, we're making this feature available to all customers across all plans Let’s build a better customer experience, together!
Jane & Benedikt.
Select "in-app message" as a delivery channel for any message inside your automation campaigns. You can also use it for broadcasts.
Your message will be delivered to users when they log into your web application.
"Userlist has quickly become one of my must-have tools. It's so well designed and focused on SaaS, unlike other bloated products I've used before."
No, in-app messages in Userlist are designed as a one-way channel for providing helpful information. This doesn't distract the user (like a live chat could), and reduces your support volume.
If the user currently has your web application opened in their browser, they will receive the message immediately. Otherwise, they will see it the next time they log in.
They are stacked up, with the most recent message appearing on top. The user can close the messages by clicking the close button, one by one. This way, if you have a great number of messages stacked, the oldest ones will be exposed eventually, even if they don't fit on the screen.
In-app messages in Userlist have a responsive mobile view. They appear in the bottom part of the browser screen.
You can use multiple widgets at once, but we don't recommend locating other third-party widgets (e.g. HelpScout or Intercom) in the same corner of the screen. You can customize the in-app message location in settings.
See how Userlist can help your business unlock new opportunities for product-led growth. Learn how Userlist integrates with your existing tools, and what the growth journey looks like.