Looking for Intercom Alternatives?
Tired of paying for complex features you don't need? Find your new home at Userlist — a customer messaging tool built for SaaS companies like yours. Join today and get 30% off your first three months.
Trusted by founders around the world
Our pricing is simple, transparent, flexible, and fits both early-stage and growing SaaS companies.
See pricing
Do you really need all the enterprise features you've been paying for? It's time to enjoy the clean, beautiful experience.
Research shows that realtime chat widgets increase your anxiety and support costs. Our in-app messages don't include chat, by design.
Running a SaaS is no easy job. Our mission is to make the journey more enjoyable for you.
"Userlist has quickly become one of my must-have SaaS tools. It's so well designed and focused on customer messaging, unlike other bloated products I've used before."
All your SaaS email in one place
Onboard your users with automated behavior-based campaigns. Deliver the right information at the right time.
Send lifecycle emails based on user behavior. Promote upgrades, collect feedback, ask for testimonials or referrals.
Manage your marketing emails inside Userlist. Now all your SaaS email is in one place.
Choose the right channel for each message: deliver via email or in-app messages.
Manage company accounts, not just individual users. Email users based on what's happening in the company.
Our data model reflects the complexity of your SaaS business. Userlist supports properties for users, companies, and relationships.
Segment both users and companies dynamically based on their behavior data.
See who your users are and what they do in your product. No need to build a custom admin dashboard.
Trigger automated email campaigns based on what users do (or don’t do) in your product.
Send one-off broadcasts to make announcements and promote new features.
See an activity timeline for each user, and get insights into their customer journey.
You decide what user data to send. We encourage you to avoid detailed behavior data like pageviews and clicks.
"Many-to-many company accounts are a game-changer. No one else supports many-to-many. This is the only email tool that gets SaaS."
Feature comparison
| Feature | Userlist | Intercom |
|---|---|---|
| User management | ||
| User profiles and activity feed | ||
| Company accounts | ||
| Segmentation | ||
| Behavior-based email campaigns | ||
| Advanced email styling | ||
| A/B testing | ||
| Broadcasts | ||
| In-app messages (web applications) | ||
| In-app onboarding guides | ||
| Mobile push notifications | ||
| Text messages (SMS) | ||
| Server-side API integration | ||
| Focused on SaaS only | ||
| Chat | ||
| Help desk | ||
| Knowledge base |
Our conclusion. Intercom is a great all-in-one tool that does many things at once: live chat, the entire support helpdesk, knowledge base, etc. While Userlist is focused on customer messaging for SaaS companies, which makes it much easier to use.
We care about SaaS
That's why these SaaS companies have switched their email to Userlist.
Docsketch
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Speckled
Loadster
SalesCamp
Quaderno
Testpad
Branch
Hack Chinese
Legal Monster
Agile Extensions
MailPoet
Consent Kit
PPC Protect
AgentMethods
Migrate quickly & painlessly
Send user events and properties into Userlist via our HTTP JSON API (or get started instantly with Segment). View the integration guide
We provide full-text templates, worksheets & blueprints — so you never have to start from scratch. Easily customize them to fit your product goals.
Setting up your automations can be intimidating, so you'll get hand-holding and personal advice from the founders.
Watch the video demo
Get access to the pre-recorded 10-minute demo, and see how Userlist can help you onboard new users, convert free trials, and manage customers and leads within one tool.