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Looking for Intercom Alternatives?

Tired of paying for complex features you don't need? Find your new home at Userlist — a customer messaging tool built for SaaS companies like yours. Join today and get 30% off your first three months.

Trusted by founders around the world
1. Fairly priced

Our pricing plans are simple, transparent, and fit both early-stage and growing SaaS companies.
See pricing

2. Clean

Do you really need all the enterprise features you've been paying for? It's time to enjoy the clean, beautiful experience.

3. Chat-free

Research shows that realtime chat widgets increase your anxiety and support costs. Our in-app messages don't include chat, by design.

4. Startup-friendly

Running a SaaS is no easy job. Our mission is to make the journey more enjoyable for you.

Ruben Gamez, founder of Docsketch

"Userlist has quickly become one of my must-have SaaS tools. It's so well designed and focused on customer messaging, unlike other bloated products I've used before."

Ruben Gamez, founder of Docsketch

Laser-focused on your SaaS needs

User Onboarding

Onboard your users with automated behavior-based campaigns. Deliver the right information at the right time

Behavior-Based Messages

Trigger automated email campaigns based on what users do (or don’t do) in your product

In-App Messages

Choose the right channel for each message: deliver via email or in-app messages


Segment your users based on their behavior


Send one-off broadcasts to make announcements and promote new features

Built-in Templates

Use built-in campaign templates, so that you never have to start from scratch

See what's inside the app 👉

Get a 2-minute tour of key features. Is it a good fit?

Feature comparison

Feature Intercom Userlist
User Management
Individual user profiles & activity feed
Behavior-based email campaigns
Advanced email styling
In-app messages
Server-side API integration
Focused on SaaS customers only
User behavior analytics
Help desk
Knowledge base

Our conclusion. Intercom is a great all-in-one tool that does many things at once: live chat, the entire support helpdesk, knowledge base, etc. While Userlist is focused on customer messaging for SaaS companies, which makes it much easier to use.

Trusted by fellow founders

SaaS founders just like you are driving product adoption, collecting feedback, and making their users awesome with Userlist.

Ruben Gamez (Docsketch)
Ruben Gamez
Christian Genco (Fileinbox)
Christian Genco
Michael Koper (Nusii)
Michael Koper
Alice Coleman (focus booster)
Alice Coleman
focus booster
Craig Hewitt (SalesCamp)
Craig Hewitt
Carlos Hernández (Quaderno)
Carlos Hernández
Stefan Butlin (Testpad)
Stefan Butlin
Peter Suhm (Branch)
Peter Suhm
Daniel Nalesnik (Hack Chinese)
Daniel Nalesnik
Hack Chinese
Niklas Stephenson (Legal Monster)
Niklas Stephenson
Legal Monster
Michael Thomsen (Agile Extensions)
Michael Thomsen
Agile Extensions
Kim Gjerstad (MailPoet)
Kim Gjerstad
Ben Aldred (Consent Kit)
Ben Aldred
Consent Kit
Segev Hochberg (PPC Protect)
Segev Hochberg
PPC Protect
Aaron Kassover (AgentMethods)
Aaron Kassover

Migrate quickly & painlessly

Simple API integration

Send user events and properties into Userlist via our HTTP JSON API (or get started instantly with Segment). View the integration guide

Full-text templates

We provide full-text templates, worksheets & blueprints — so you never have to start from scratch. Easily customize them to fit your product goals.

Hands-on support

Setting up your automations can be intimidating, so you'll get hand-holding and personal advice from the founders.

Claim your discount

Join today and get 30% off your first three months. Free 14-day trial included.