Userlist Blog

Switching to Self-Service SaaS: How to Put Your Customer Onboarding on Autopilot

Converting a part of your user base to self-serve can be hugely beneficial: it saves resources and helps you focus on high-value customers. Automated onboarding is, hands down, a critical part of this undertaking.

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Customer Acquisition vs. Retention: What Should SaaS Companies Focus On?

In this article, we dive into the difference between customer acquisition and customer retention for SaaS, and discuss where your attention — and budget — should go.

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What Is User Onboarding? The Ultimate Guide for SaaS Founders

Here's a shortlist of things each SaaS founder should know about user onboarding. Learn about the principles, tools, channels, and organizational habits related to SaaS onboarding.

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50+ Best SaaS Podcasts: What Startup Founders Should Be Listening to in 2021

The podcast landscape is ever-changing and ever-expanding, so we did the hard work and curated a collection of top SaaS podcasts for you. We have arranged the shows by category, and included links to most popular podcast listening apps.

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Culture, Values, Operating Principles & More

Company values are a living, breathing thing. If you don’t think about them early, they will emerge themselves later (and might not align with your expectations).

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How We Rebuilt Our Website & Knowledge Base

Over the last month, we embarked on the ambitious project to rebuild our entire website from scratch.

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Userlist is a TinySeed 2020 Company

We're proud to officially announce that Userlist joined the 2020 batch of TinySeed accelerator program by Rob Walling and Einar Vollset.

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Inspire, Not Instruct: How We Do User Onboarding at Userlist

In this article, you'll learn how one little welcome video reflects our entire mental system for user onboarding at Userlist.

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Behind the Scenes: How We Bought userlist.com & Rebranded as Userlist

Here’s the big news… We purchased userlist.com on October 30, 2019, migrated all our online properties there, and rebranded to simply Userlist. In this blog post, you’ll take a look behind the scenes of the entire story.

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How to Recover Failed Payments with Userlist

Failed credit card charges are the plague of any SaaS business. A lot of that can be fixed by automating your failed payment recovery process (also known as dunning).

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Behind the Scenes of Our Upcoming Public Launch

As we’re planning to go out of beta in early August, we decided to share the entire launch strategy with you. Maybe these ideas will help you prepare for your own product launch.

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How SaaS Companies Approach Customer Messaging: Three Blueprints You Can Use

To address common challenges, we’ve put together three “blueprints” — customer messaging scenarios that can be applied in your SaaS business today, helping to solve real problems.

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How We Used April Dunford’s 10-Step Method to Overhaul Positioning at Userlist

Until lately, we’ve been having a hard time explaining what exactly the product does. Then we got our hands on April Dunford's new book and applied her 10-step positioning method to solve our problem.

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