Help Scout Integration

Help Scout to Userlist integration

Our Help Scout integration helps you view Userlist data straight from your support inbox. Now you don't have to launch Userlist to gain insight into each customer's situation.

When enabled, a Userlist widget will appear in your Help Scout conversation sidebar. It includes user events and properties, their company information (even if they belong to multiple companies), latest activity and messages.

Screenshot of Userlist widget on Help Scout conversation sidebar

It will display customer information if the conversation's email address matches a customer in your Userlist account. You'll be able to see their plan information, usage, etc.

Screenshot of the details provided by the Userlist widget on Help Scout

How it works

  1. In your Userlist account, head over to Integrations page, and enable the Help Scout integration. Click "View Settings" to get access credentials (Callback URL and the Secret Key).
  2. You'll then need to create a Custom App in Help Scout.
  3. Add "Userlist" as the App Name, and select "Dynamic Content" for the Content Type. Add the Callback URL and the Secret Key that we provided you. Keep the Debug Mode off.
  4. Save these settings. Now you should see the Userlist widget in the sidebar.

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