Automate Your Customer Success Touchpoints

Reduce the workload for your customer success team with Userlist. Automate your touchpoints throughout the customer journey based on the things they do (or don't do) in your SaaS product.

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Trusted by founders around the world

"That's what we call "tech-touch" — a fantastic way for companies to proactively connect with customers, and reduce manual workload for their customer success team."

Anna Jacobsen, Head of Customer Success at YouCanBook.me

Put your customer success on auto-pilot

Behavior Tracking

See what each user has been doing in your product

Behavior-Based Messages

Check in with your customers based on what they do (or don’t do)

Lifecycle Automation

Offer onboarding help, collect customer feedback, re-engage inactive users

Segmentation

Segment your users based on their behavior

Broadcasts

Send one-off broadcasts to make announcements and promote new features

Built-in Templates

Use built-in campaign templates, so that you never have to start from scratch

Understand your user behavior

View your user profiles in a simple admin dashboard. Add filters or dive straight into user profiles one by one, where you can see all their events and properties.

Send automated email and in-app messages

Contact your users at the best possible moment to help them on their journey. For each message, pick the right channel — email or in-app messages

Segment your users

Segment your users dynamically based on their behavior. Trigger automated campaigns when users join or leave a segment.

All you need to get started

Simple API integration

Send user events and properties into Userlist via our HTTP JSON API (or get started instantly with Segment). View the integration guide

Full-text templates

We provide full-text templates, worksheets & blueprints — so you never have to start from scratch. Easily customize them to fit your product goals.

Love and hand-holding

It’s never a good time to migrate. Setting up your automations can be intimidating, so you’ll get lots of hand-holding and personal advice from the founders.