Product Updates 🚀

We use demo calls for actual sales, and as part of our onboarding process. But it's also an amazing way to do user research. Recently, Jane talked about this with Erin May and JH Forster at their podcast, Awkward Silences.

Customer messaging is a crowded marketplace. Userlist operates in a cosy SaaS niche, but our product idea is neither new nor revolutionary. Do we sleep well? Should we be scared of mighty new competitors?

Besides cranking out new features at Userlist, we also try to improve our mindset and become a better company & better humans. Plenty of the insights come from books.

There are tons of remote companies, and the benefits are obvious. But rarely do we hear about the obstacles. Lots of these are somewhat “chicken or the egg” problems, so maybe our experience will help you at some point.

Now you can preview your messages using data from any individual user. This is particularly helpful if you need to test Liquid tags, snippets, and other variable parts of your message.

Check out the new version of our email planning worksheets, shaped by dozens of strategy calls and demos with Userlist customers.

We’ve been brainstorming different opportunities to form a little community here at Userlist, and ultimately agreed on a live hangout format — Userlist Office Hours. The first meeting is scheduled for this Thursday.

Benedikt and his friend Brian Rhea started a new podcast dedicated to their SaaS journeys. It’s called Slow & Steady, and it’s one of those honest shows where founders are brave (and vulnerable) enough to share all the highs and lows.

Dear friends, thank you so much for following our journey… We’re officially out of beta today and live on Product Hunt 🎉

Showing who your users are — and what they do— is one of the key features of Userlist. Our customers log into the app to figure out their user situation. However, up to this moment the actual user list has been pretty basic…

Company values are a living, breathing thing. If you don’t think about them early, they will emerge themselves later (and might not align with your expectations).

Don’t you hate revisiting all your messages just because you decided to change your signature line, or add an emoji to your intro? We fixed this today and launched Snippets.