The show for SaaS people, by SaaS people.

Welcome to Better Done Than Perfect — a podcast for SaaS founders and product people. We talk with industry experts about email automation, marketing, content, and product strategy.

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Latest episodes 🎙

Tune in to hear real-life stories from seasoned SaaS founders and experts.

What to consider when selecting and email automation platform with Brennan Dunn

Mastering Email Software with Brennan Dunn

You'll learn the advantages of using custom fields over tags for segmentation, methods for email personalization, tips for providing value to subscribers, and more.

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How to use data and experimentation to improve SaaS marketing with Martin “Gonto” Gontovnikas

Marketing Experiments with Martin “Gonto” Gontovnikas

You'll learn practical marketing experimentation tips such as figuring out what to test, at what cadence, and much more.

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Cancellation Experiences with Baird Hall

You'll learn how to collect feedback from customers as they churn, the options you have to minimize your churn rate, the mistakes that Baird sees others making, and more.

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How does a SaaS product stand the test of time with Scott Tyburski

27 Years of Product with Scott Tyburski

You'll learn how Scott positions their product differently than competitors, how he approaches customer support, the lessons learned from nearly 30 years in the business, and more.

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How to build software for human resources with Jonny Burch

Building HR Software with Jonny Burch

We discuss several challenges they face while operating in the HR space — from selling their software to aligning vocabulary with customers.

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How to define customer success if your SaaS product requires consistent effort with Ashutosh Priyadarshy

Driving Behavior Change with Ashutosh Priyadarshy

You'll learn the story behind their productivity tool, how they define customer success, qualify new customers, and more.

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How to navigate massive growth spurts in your SaaS with Frank Barry

Navigating Massive Growth with Frank Barry

You'll learn how Tithe.ly survived exponential growth in 2020, how they stand out in a crowded space, and much more.

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SaaS sales versus customer success with Louis Nicholls

Sales vs Customer Success with Louis Nicholls

You'll learn how SaaS sales and customer success compare, how you might approach customer success with long-time-to-value products, what to watch out for with sales calls and demos, and much more.

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How to build relationships with customers through email automation with Liz Painter

Building Relationships Using Email Automation with Liz Painter

You'll learn the importance of customer research when writing copy, how to make your emails appear more human, and best practices for SaaS customer messaging.

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How to use survey data for customer success with Moritz Dausinger

Using Surveys for Customer Success with Moritz Dausinger

You’ll learn the story behind Moritz’s survey tool, when and how to survey your users, how to use that data, and how they handle customer success for their own product.

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