The show for SaaS marketers and product people.

Welcome to Better Done Than Perfect — a podcast for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.

iTunes Spotify Overcast

Or use our RSS feed https://feeds.simplecast.com/hmDm5Zx9

Latest episodes 🎙

Tune in to hear real-life stories from seasoned SaaS founders and experts.

How to use survey data for customer success with Moritz Dausinger

Using Surveys for Customer Success with Moritz Dausinger

You’ll learn the story behind Moritz’s survey tool, when and how to survey your users, how to use that data, and how they handle customer success for their own product.

View episode

How to scale support with limited resources with Megan McMullin

Scaling Customer Support with Megan McMullin

You’ll learn how customer support at MeetEdgar has evolved, how Megan and her team deliver a customer-focused experience, the tools for content creation, and much more.

View episode

Customer Success for Infoproducts with Alex Hillman

We discuss the philosophy behind Stacking the Bricks, how they handle customer service, what makes a great course, and so much more.

View episode

How to improve SaaS onboarding if success requires doing hands-on work with Kristina Quinones

Helping Users Do Their Work with Kristina Quinones

You’ll get a glimpse into how they do onboarding at MeetEdgar, learn about their 7-day free trial experiment, content batching parties, and much more.

View episode

CartHook's famous onboarding breakthrough with Jordan Gal

Radical Onboarding Experiments with Jordan Gal

You’ll learn all about the company’s famous onboarding breakthrough, Jordan’s take on product-user fit, as well as his advice for SaaS founders looking to make a real change.

View episode

How to do switch interviews for user research with Alli Blum

Switch Interviews & Strategic Context with Alli Blum

You’ll learn about Alli’s professional journey, her definition of ideal onboarding, customer success milestones, and her bulletproof advice on conducting customer interviews.

View episode

The difference between self-serve and done-for-you in SaaS with Paul Kogan

Self-Serve vs Done-For-You with Paul Kogan

You’ll hear about Paul's multiple previous products, how he acquired and revamped LessAccounting, their user onboarding struggles, and his valuable advice for SaaS founders.

View episode

How to use templates and onboarding videos effectively for SaaS with Christopher Gimmer

Templates & Onboarding Videos with Christopher Gimmer

You’ll hear Christopher’s take on design templates, repurposed content, conversion, the friction of confirmation emails, onboarding videos, and much more.

View episode

How SparkToro launched successfully during a global pandemic and what Rand Fishkin has learned from his experiences

Launch Lessons & Product Surveys with Rand Fishkin

You’ll learn about SparkToro’s onboarding and launch strategies, their highly successful user survey, conversion tactics, and the founders’ past and present challenges.

View episode

What are the challenges of freemium and how to fight churn with Kim Gjerstad

Freemium Challenges & Fighting Churn with Kim Gjerstad

You’ll hear the story of MailPoet, as well as Kim’s insights on user onboarding, fighting churn, website design, and more.

View episode

Previous 1 2 3 4 5 6 7 8 9 Next

Subscribe to win your free shirt

Join our mailing list below, learn about new episodes as they go live, and win one of our custom-designed shirts from Cotton Bureau.