The show for SaaS people, by SaaS people.

Welcome to Better Done Than Perfect — a podcast for SaaS founders and product people. We talk with industry experts about email automation, marketing, content, and product strategy.

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Latest episodes 🎙

Tune in to hear real-life stories from seasoned SaaS founders and experts.

How does a SaaS product stand the test of time with Scott Tyburski

27 Years of Product with Scott Tyburski

You'll learn how Scott positions their product differently than competitors, how he approaches customer support, the lessons learned from nearly 30 years in the business, and more.

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How to build software for human resources with Jonny Burch

Building HR Software with Jonny Burch

We discuss several challenges they face while operating in the HR space — from selling their software to aligning vocabulary with customers.

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How to define customer success if your SaaS product requires consistent effort with Ashutosh Priyadarshy

Driving Behavior Change with Ashutosh Priyadarshy

You'll learn the story behind their productivity tool, how they define customer success, qualify new customers, and more.

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How to navigate massive growth spurts in your SaaS with Frank Barry

Navigating Massive Growth with Frank Barry

You'll learn how Tithe.ly survived exponential growth in 2020, how they stand out in a crowded space, and much more.

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SaaS sales versus customer success with Louis Nicholls

Sales vs Customer Success with Louis Nicholls

You'll learn how SaaS sales and customer success compare, how you might approach customer success with long-time-to-value products, what to watch out for with sales calls and demos, and much more.

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How to build relationships with customers through email automation with Liz Painter

Building Relationships Using Email Automation with Liz Painter

You'll learn the importance of customer research when writing copy, how to make your emails appear more human, and best practices for SaaS customer messaging.

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How to use survey data for customer success with Moritz Dausinger

Using Surveys for Customer Success with Moritz Dausinger

You’ll learn the story behind Moritz’s survey tool, when and how to survey your users, how to use that data, and how they handle customer success for their own product.

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How to scale support with limited resources with Megan McMullin

Scaling Customer Support with Megan McMullin

You’ll learn how customer support at MeetEdgar has evolved, how Megan and her team deliver a customer-focused experience, the tools for content creation, and much more.

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Customer Success for Infoproducts with Alex Hillman

We discuss the philosophy behind Stacking the Bricks, how they handle customer service, what makes a great course, and so much more.

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How to improve SaaS onboarding if success requires doing hands-on work with Kristina Quinones

Helping Users Do Their Work with Kristina Quinones

You’ll get a glimpse into how they do onboarding at MeetEdgar, learn about their 7-day free trial experiment, content batching parties, and much more.

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