
27 Years of Product with Scott Tyburski
You'll learn how Scott positions their product differently than competitors, how he approaches customer support, the lessons learned from nearly 30 years in the business, and more.
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Welcome to Better Done Than Perfect — a podcast for SaaS founders and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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You'll learn how Scott positions their product differently than competitors, how he approaches customer support, the lessons learned from nearly 30 years in the business, and more.
View episodeWe discuss several challenges they face while operating in the HR space — from selling their software to aligning vocabulary with customers.
View episodeYou'll learn the story behind their productivity tool, how they define customer success, qualify new customers, and more.
View episodeYou'll learn how Tithe.ly survived exponential growth in 2020, how they stand out in a crowded space, and much more.
View episodeYou'll learn how SaaS sales and customer success compare, how you might approach customer success with long-time-to-value products, what to watch out for with sales calls and demos, and much more.
View episodeYou'll learn the importance of customer research when writing copy, how to make your emails appear more human, and best practices for SaaS customer messaging.
View episodeYou’ll learn the story behind Moritz’s survey tool, when and how to survey your users, how to use that data, and how they handle customer success for their own product.
View episodeYou’ll learn how customer support at MeetEdgar has evolved, how Megan and her team deliver a customer-focused experience, the tools for content creation, and much more.
View episodeWe discuss the philosophy behind Stacking the Bricks, how they handle customer service, what makes a great course, and so much more.
View episodeYou’ll get a glimpse into how they do onboarding at MeetEdgar, learn about their 7-day free trial experiment, content batching parties, and much more.
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