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Free concierge setup. You get better user onboarding, we do the hard work.

What if you could just flip the switch on great user onboarding for your SaaS, without having to do all the work? Now we offer free concierge setup for all new accounts. We’ll do the API integration, set up the segments, and write the campaigns for you.

Limited-time offer. Starter plan customers do not qualify, and can purchase the service separately for a one-time fee of $399.

Ruben Gamez, founder of Docsketch

"I highly recommend Userlist to any SaaS founder who's looking for an easy way to send targeted onboarding messages. Such messages get users to take action."

Ruben Gamez, founder of Docsketch

It’s finally time to improve your user onboarding. No more excuses.

If you’re a SaaS founder, then you know how important it is to encourage new users to convert. Acquiring new users is already challenging, but you’ll need to convert them into paying customers and retain them in order to keep your business healthy.

This is why user onboarding communications are critical to the success of your SaaS business. You need to be able to send emails and in-app messages to users at the perfect time, every time — based on what your customers are actually doing (or not doing) in the product.

But we know how it works! As a SaaS founder, you always have other things on your plate. So you're stuck with your basic old campaign from two years ago.

Here's the good news.

We can do all the setup for you. Now we offer concierge setup 100% free for all new accounts (except for the Starter plan). Customers on the Starter plan can purchase the concierge setup separately for a one-time fee of $399.

What's included in the concierge setup?

A 50-minute discovery call

We'll discuss your technical setup, your target customers, and the problems they face when getting started with your product.

Done-for-you API integration

We'll set up the integration for you, and start sending user events and properties into Userlist via our HTTP JSON API (or Segment).

Segments setup

We'll set up segments for all your lifecycle stages (e.g. Trialing Users, Paying Users, Advanced Users, etc.)

Automated campaigns setup

We'll set up behavior-triggered campaigns for you (e.g. User Onboarding, Trial Expiring, Advanced Features, etc.)

Message writing

We'll write campaign messages on your behalf, based on the best industry practices + your personal recommendations.

Love and hand-holding

Every SaaS business is special. You’ll get lots of hand-holding and personal advice from the founders.

Why choose Userlist for your user onboarding?

We built Userlist to meet the needs of fellow SaaS founders. This tool is simple, affordable, and laser-focused on your SaaS needs. Use both email + in-app messages to achieve the best results.

Trusted by founders around the world
Get context about your users with user profiles
Get context about your users with user profiles

View your user profiles in a simple admin dashboard. Add filters or dive straight into user profiles one by one, where you can see all their events and properties.

Put your onboarding on autopilot
Put your onboarding on autopilot

Sometimes users forget or get distracted. Remind them with event-based emails and in-app messages. Contact your users at the best possible moment to help them on their journey.

Send the perfect message at the perfect time
Send the perfect message at the perfect time

Created automated campaigns based on advanced triggers. Stop sending messages when a goal is achieved. Make your campaigns as simple or sophisticated as you need.

See where users “get stuck” in your product
See where users “get stuck” in your product

Because Userlist is directly connected to your product, you’ll also know which stage of the funnel users get stuck, or don’t advance to the next stage in their journey.

Simple, predictable pricing

A single flexible plan that scales with your business. All features available starting from day one. Perfect for growing your SaaS.

/ month for up to users
  • Unlimited email and in-app messages

  • Unlimited data storage and event tracking

  • Personal support & setup assistance

Free concierge setup is included for all new accounts. Starter plan customers do not qualify, and can purchase the service separately for a one-time fee of $399.

Trusted by fellow founders

SaaS founders just like you are driving product adoption, collecting feedback, and making their users awesome with Userlist.

Ruben Gamez (Docsketch)
Ruben Gamez
Derrick Reimer (SavvyCal)
Derrick Reimer
Michael Koper (Nusii)
Michael Koper
Alice Coleman (focus booster)
Alice Coleman
focus booster
Craig Hewitt (SalesCamp)
Craig Hewitt
Louis Nicholls (SparkLoop)
Louis Nicholls
Christian Genco (Fileinbox)
Christian Genco
Corinn Pope (Speckled)
Corinn Pope
Andy Hawkes (Loadster)
Andy Hawkes
Jonny Burch (Progression)
Jonny Burch
Carlos Hernández (Quaderno)
Carlos Hernández
Stefan Butlin (Testpad)
Stefan Butlin
Peter Suhm (Branch)
Peter Suhm
Daniel Nalesnik (Hack Chinese)
Daniel Nalesnik
Hack Chinese
Niklas Stephenson (Legal Monster)
Niklas Stephenson
Legal Monster
Michael Thomsen (Agile Extensions)
Michael Thomsen
Agile Extensions
Kim Gjerstad (MailPoet)
Kim Gjerstad
Ben Aldred (Consent Kit)
Ben Aldred
Consent Kit
Segev Hochberg (PPC Protect)
Segev Hochberg
PPC Protect
Aaron Kassover (AgentMethods)
Aaron Kassover

Ready to improve your SaaS user onboarding? Today is the day.

The hard work is on us. With the free concierge setup, you'll have your new onboarding funnel running in no time. It's the perfect opportunity to improve your trial-to-paid conversion rate.

Limited-time offer. Starter plan customers do not qualify, and can purchase the service separately for a one-time fee of $399.