We somehow managed to get by without an important trigger type. Previously, if you wanted to send a campaign based on properties, you had to go and create an appropriate segment (not ideal and often confusing). But now it's fixed.
We use demo calls for actual sales, and as part of our onboarding process. But it's also an amazing way to do user research. Recently, Jane talked about this with Erin May and JH Forster at their podcast, Awkward Silences.
We're excited to officially launch in-app messages today! We had planned for this channel (alongside email) since the day Userlist was conceived, but it took longer to get to the implementation.
Customer messaging is a crowded marketplace. Userlist operates in a cosy SaaS niche, but our product idea is neither new nor revolutionary. Do we sleep well? Should we be scared of mighty new competitors?
There are tons of remote companies, and the benefits are obvious. But rarely do we hear about the obstacles. Lots of these are somewhat “chicken or the egg” problems, so maybe our experience will help you at some point.
Now you can preview your messages using data from any individual user. This is particularly helpful if you need to test Liquid tags, snippets, and other variable parts of your message.
It’s time to see what 2019 looked like for Userlist. We’ve been working on Userlist for over two years, and it’s amazing how “the SaaS ramp of death” can be both slow and exciting at the same time.