Articles by Jane Portman

Shipped lately: new condition triggers

We somehow managed to get by without an important trigger type. Previously, if you wanted to send a campaign based on properties, you had to go and create an appropriate segment (not ideal and often confusing). But now it's fixed.
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Demos for user research? Absolutely.

We use demo calls for actual sales, and as part of our onboarding process. But it's also an amazing way to do user research. Recently, Jane talked about this with Erin May and JH Forster at their podcast, Awkward Silences.
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Why mighty competition is good

Customer messaging is a crowded marketplace. Userlist operates in a cosy SaaS niche, but our product idea is neither new nor revolutionary. Do we sleep well? Should we be scared of mighty new competitors?
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Big books for little wins

Besides cranking out new features at Userlist, we also try to improve our mindset and become a better company & better humans. Plenty of the insights come from books.
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Userlist Year in Review 2019

It’s time to see what 2019 looked like for Userlist. We’ve been working on Userlist for over two years, and it’s amazing how “the SaaS ramp of death” can be both slow and exciting at the same time.
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